Q. What is an escape room?
A Escape rooms are live-action team-based games where players discover clues, solve puzzles, and accomplish tasks in one or more rooms in order to accomplish a specific goal (usually escaping from the room) in one hour.
Q. How much does this cost? Do you offer group discounts?
A. The cost is $28.00 per person (plus tax) for both adult and children. We designed our rooms as a group activity so there are no additional discounts for small groups. For groups of 12 or more please contact us for event pricing.
Q. What time should I arrive?
A. Please arrive at least 15 minutes prior to your game time to allow registration and game briefing.
Q. How long does the game take?
A. Please allow for 1 hour and 20 minutes. 1 hour of game play, 5 min registration, 15 min game briefing and debriefing.
Q. I am purchasing fewer tickets than maximum available for that room. Does that mean the remaining slots are filled by other guests?
A. Yes. If your group does not purchase all of the tickets for any session the extra tickets are still available to be purchased from anyone outside of your group. This means you may be paired with additional players.
Q. I want to play with my friends only. What should I do?
A. You must purchase all tickets for that room. If there is less than maximum capacity available at the time of purchase, then another small group has already purchased tickets for that slot.
Q. Can I change the time of my booking?
A. Yes, you may change the time of the booking to another available session. However, All changes must be done 2 days before the actual booking.
Q. What if I am late to my session?
A. You may be admitted to the room after the scheduled start time of your session but time will be deducted from your 60 minute clock if members are already in play or if starting late will delay later bookings. It is up to your team to choose to move forward if a member is too late.
Q. Are tickets refundable?
A. No. Tickets are non-refundable upon purchase.
Q. Is there an age limit?
A. No, however the suggested age to play the game is 5 years or older for “The Toy Room” and the suggested age for all other themed rooms is 10 years and up. 15 years and up for Skinned Alive room. If you are under the age of 16, we REQUIRE that you are accompanied by an adult. Players aged 16-17 not accompanied by an adult must have a waiver signed by a guardian prior to game play.
Q. I want to bring one more friend to the game but there is no ticket available. Do you sell tickets at the door or can we just fit an extra person in our group?
A. No. We have set the capacities for each room for the players’ benefit in order to achieve the best experience for everyone.
Q. We have a larger group than the capacity for each game. How can you accommodate us?
A. Your large group you must divide into groups of 6 or 8. Then, you can purchase the appropriate amount of slotted times to book simultaneous sessions.
Q. Will I be able to leave the room after the game starts?
A. Yes, if at any time you would like to leave you are provided with an emergency key. We have cameras in the room at all times so if at any time you have an emergency we may assist you.
Q. Is this handicap accessible?
A. Yes our building is ADA accessible with a handicapped ramp in the front. Materials are provided for the deaf and hard of hearing upon notification prior to game play.